Politique de remboursement

XINERA — Returns, Refunds & Cancellations

Except where required by applicable consumer law, XINERA does not accept returns, exchanges, or order cancellations. Please review the product description, size guide, and shipping details carefully before placing your order.

EU Right of Withdrawal
Where applicable, EU consumers may withdraw from their purchase within 14 days of receiving their order. Please contact us through the contact details provided on our website to exercise this right and obtain return instructions.

Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us with your order number and, where possible, photos of the issue. We will provide the appropriate remedy required by applicable law.

This policy does not limit your statutory consumer rights.